FAQ
Frequently Asked Questions
Welcome to Zelorava’s FAQ page. Here you’ll find clear and concise answers to the most
common questions about our products, orders, shipping, returns, and customer support.
If you need further assistance, our team is always ready to help.
Shipping & Delivery
How long does order processing take?
Orders are typically processed within 1 to 3 business days. Once processed, you will
receive a shipping confirmation email with your tracking details.
How long does delivery take?
Standard delivery usually takes 5 to 7 business days within the UK. Please note that
certain conditions may affect the actual shipping time frame.
Do you offer free shipping?
Yes, we offer free shipping on all orders across the UK.
Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping
confirmation email.
Where can I find more details about shipping?
For full information on shipping policies, please visit our Shipping Policy.
Who delivers my order?
We partner with reliable courier services to ensure your order is delivered safely and on
time.
Can I ship my order to a different address than my billing address?
Yes, during checkout you can specify a different shipping address.
What happens if I miss my delivery?
If you miss your delivery, the courier will usually attempt redelivery or leave a notice with
instructions on how to collect your package.
Returns & Refunds
What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 14 days
of receipt for a full refund.
How do I return an item?
Contact our customer support team to initiate the return process. We provide clear
instructions to ensure a hassle-free experience.
Do you offer exchanges?
Yes, exchanges are available within 14 days of receipt for items that are the wrong size
or defective.
How long does it take to receive a refund?
Refunds are typically processed within 3 to 5 business days after we receive the
returned item.
Do I have to pay for return shipping?
We strive to make returns as easy as possible. Please refer to our Refund Policy for
details on return shipping costs.
What if I receive a defective or damaged item?
Please contact us immediately with photos of the defect or damage. We will arrange for
a replacement or other solution promptly.
Product Information
How do I choose the right size?
Each product page includes a detailed size chart. Please refer to it carefully to select the
best fit.
Where are your products designed and made?
Our collections are thoughtfully designed in London and sourced from trusted suppliers
who comply with UK quality and legal standards.
Are your products ethically made?
Yes, we partner with suppliers committed to ethical manufacturing and sustainability.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards. Additional payment options may be available
at checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you wish to modify or cancel your order. We
will do our best to accommodate your request before processing.
Is my payment information secure?
Yes, we use industry-standard encryption and security protocols to protect your
payment information.
How is my personal information protected?
We are committed to protecting your privacy and use secure systems compliant with
data protection laws.
Customer Support
How can I contact Zelorava for assistance?
You can reach our dedicated support team via email at info@zelorava.com.
What are your customer service hours?
● Monday to Friday: 9:00 AM – 17:00 PM
● Saturday: 10:00 AM – 17:00 PM
● Sunday: Closed
Do you have a physical store?
Currently, we operate exclusively online to provide you with the best possible prices and
convenience.
Additional Information
Do you ship internationally?
Currently, we offer free shipping across the UK. For international shipping inquiries,
please contact our support team.
Are there any discounts for bulk purchases?
Please contact us directly for information on bulk orders and potential discounts.
Do you offer gift wrapping or personalized messages?
We currently do not offer gift wrapping but are considering adding this service in the
future.
How do I subscribe to your newsletter?
Subscribe via the signup form on our website to receive exclusive offers, new arrivals,
and style tips.
If your question is not answered here, please don’t hesitate to contact us. We are
committed to making your shopping experience with Zelorava seamless and enjoyable